Customer Bill of Rights
At Jack Furrier Tire & Auto Care our highest priority is serving our customers. We are 100% committed to you, our valued customer, and strive to make every part of your experience with us as hassle-free and pleasant as possible. Our single goal is becoming your trusted advisor for all things automotive.
That’s why we created this Customer Bill of Rights. These Rights are our pledge that your business with us is subject to the highest level of service from everyone in our company.
As a customer you are entitled to open and honest communication free from deceptive, evasive or high pressure sales tactics. You are also entitled to an accurate description of the condition of your vehicle for immediate and future needs.
As a customer you are entitled to having your vehicle service performed dependably and accurately. You should expect and receive nothing less than us doing what we say we are going to do when we say we are going to do it.
As a customer you are entitled to having your needs met with speed and purpose. This includes accessibility to our employees, to information, and to others within our company who can help you when you need it.
As a customer you are entitled that our employees be knowledgeable, courteous, and trustworthy.
As a customer you are entitled to a clean, safe and comfortable professional environment.
As a customer you are entitled to be treated with respect regardless of gender, race or age.
As a customer you are entitled to fair treatment. Delivering justice means the level of service that you recieve is just as high as that received by any other customer. It also means that in the unlikely event of a problem, the matter is addressed and resolved to your satisfaction.
As a customer you are entitled to receive a detailed report of the work performed on your vehicle and full disclosure of our labor rates, applicable warranties and payment policies.
As a customer you are entitle to receive the same high level of service each and every time you do business with our organization
If you’re 100% satisfied with your experience at Western Tire & Auto Care, please tell your friends and family. If you’re less than 100% satisfied , please tell us. Your complete satisfaction is our highest priority.
For constructive criticism and/or complaints that are not managed to your complete satisfaction by our store management, please contact Sean Furrier directly at (520) 571-4241 or via email at Sean@WesternTire.com